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What is PayMaya and How Does It Work

After the rise of credit cards, debit cards, ATMs, and online banking, electronic wallets or e-wallets have come into picture allowing cashless transactions. PayMaya is one of those e-wallets that lets you conveniently make payments and purchases without giving actual cash.

Let’s learn more about PayMaya and how to use it.

paymaya logo

What is PayMaya

PayMaya is a popular electronic wallet in the Philippines that you can use for personal and business transactions. If you prefer cashless transactions for your purchases and payments like me, PayMaya is an excellent option, especially if you don’t have a bank account or a credit card. You can also use PayMaya to remit and receive money.

If you are a merchant, having a PayMaya enterprise account allows you to accept digital payments in your retail or online store. But in this article, we will focus on the personal PayMaya acount that you can use to pay for purchases, send and receive money, buy prepaid load, pay your bills, buy travel tickets, pay for accommodation, and perform many other digital transactions.

How to use PayMaya

To use PayMaya, you need to download the PayMaya app and create an account with them by signing up. Once you have registered. you can start performing online transactions.

How to open a PayMaya account

Here are the steps in opening a PayMaya account:

1. PayMaya download

Using your mobile phone, search and install the PayMaya app from Google Play Store or Apple App Store.

paymaya app google play store

2. PayMaya data privacy

Once you have downloaded PayMaya, open the app. Click “agree and continue” after reading their data privacy statement.

PayMaya data privacy statement highlights

3. PayMaya login page

After agreeing to the privacy statement, you will be brought to page where you log in if you already have an existing account or create a new account. On this page, you will also see that PayMaya is supervised by the Bangko Sentral ng Pilipinas (BSP). This means that PayMaya is bound the regulations of BSP in providing an efficient, safe, and secure platform for people to process financial transactions online. This is sure way of knowing that PayMaya is a legitimate e-wallet, and that it is not a scam.

paymaya login page

4. PayMaya sign up and account creation

Choose “Create Account” on the log-in page, and fill in the registration details. Once done, you may click “agree” to express that you accept their Terms and Conditions and Privacy Policy. PayMaya will then send you a mobile verification code. Input that code and click proceed to complete the account creation.

paymaya account registration

That’s it! You already have a PayMaya account!

What is your PayMaya account number

Your PayMaya account number is the mobile number you registered. So if someone asks you for your account number, you can just give your mobile number. If you want to change your registered mobile number, you can contact PayMaya customer support and follow the steps here: How do I change my PayMaya registered mobile number? I still have access to my current mobile number.

In case of lost SIM card or phone, you can contact your mobile service provider and ask for a new SIM for your old mobile number. You may also change the mobile number that is linked to your PayMaya account. Learn more details here: I lost the SIM and/or phone with the number that’s registered to my PayMaya account. What do I do?

How to process PayMaya account upgrade

Once you have successfully created a PayMaya account, you can upgrade it to take advantage of more features. For instance, you will have higher cash in and spending limits. You can also send cash to other people. Finally, you can withdraw cash in any BancNet ATM in the Philippines and Visa Plus /Mastercard ATM in other countries.

Here are the steps in upgrading your PayMaya account:

  1. Prepare one valid ID to be used during the verification process.
  2. Go to your PayMaya app and log in to your account.
  3. On the upper left corner of your home page, click on the user icon.
paymaya upgrade- menu page

4. Click Upgrade my Account.

paymaya upgrade account page

5. On the next page, you will see the features of upgrading your account.

paymaya upgrade account page2

Log in to your PayMaya account. Once in the app, access the menu then select UPGRADE YOUR ACCOUNT.

2. Fill out the required information and make sure you have at least one [1] valid Primary ID or [2] valid Secondary IDs. Please ensure that the Name and Birthday you entered in the Upgrade Application form matches the Name and Birthday reflected in the Valid ID that you will be uploading.

Here is a video from PayMaya on how to upgrade your account:

how to upgrade paymaya account

How to activate your PayMaya card

You can have a virtual card and physical card with your PayMaya account (either Visa or Mastercard). Both types of cards are prepaid cards and not credit cards.

PayMaya virtual card activation

A PayMaya virtual card lets you process online purchases and subscriptions. You cannot use it for in-store purchases. Your virtual card contains a 16-digit card number, card name, expiration date, and security codes (CVV/CVC) necessary to make online payments.

To activate your PayMaya virtual card, make sure that you have upgraded your account and have a load of at least P100. Next, go to “Online Payment Card”. Type in your birthday and your home or work address. Then, click “Next” and “View Card” to check out your virtual card.

Watch the video below for a step-by-step guide on activating your virtual PayMaya card.

how to activate paymaya virtual card video

PayMaya physical card activation

PayMaya also has physical cards that you can link to your app. You can link up to three physical cards to your account. You can use these physical cards for in-store purchases at department stores, restaurants, and other establishments that accommodate card payments. Their cards are a great choice if you want cashless transactions. You can also use your physical PayMaya card to withdraw from an ATM.

PayMaya has three kinds of physical cards: the EMV chip card, the Beep card, and the PayWave card (tap and EMV chip)

paymaya physical cards

To activate your physical card, follow these instructions shared by PayMaya or watch the YouTube video below:

  1. Log in to your PayMaya app.​
  2. Choose “My Cards”​.
  3. Click “Link PayMaya Card”.​
  4. Input the required details: card number, expiry date, CVV, and nominated 6-digit PIN​.
  5. Tap “Link Card”​.
  6. Click “Done”.
how to link physical card to paymaya account

How to load your PayMaya account

Loading you PayMaya account is simple. You also have many options to add money to your e-wallet depending on whether or not your account has been upgraded.

PayMaya cash in options

  1. Load through your linked bank account (upgraded account only). Log in to your PayMaya app and click the “cash in” icon. Tap “bank account” and transfer money from any of your linked bank accounts.
  2. Transfer money through your debit or credit card (upgraded account only). In your app, tap “cash in” and select the “debit or credit card” option. If you have not linked your debit or credit card yet, choose “using new card” and follow the instructions given.
  3. Add money to your account through partner merchants. If you don’t have an upgraded account, you can load your account by visiting PayMaya partner merchants. These include the following: (1) business centers of SM, Robinsons, Shopwise, and other supermarkets; (2) convenience stores like Ministop and 7-Eleven; (3) pawnshops; (4) Bayad Centers; and (5) partner banks using online or mobile banking.

For a complete list of PayMaya cash in partner merchants and ways to add money to your account, click here: PayMaya Cash In.

GCash to PayMaya

Another way to load your PayMaya wallet is through money transfer from other e-wallets like GCash. There will be a P15 convenience fee for this transaction. Follow these steps to send money to your PayMaya via GCash:

  1. Log in to your GCash account.
  2. Tap “bank transfer” in the main menu.
  3. Click “view all” and select “PayMaya”.
  4. Enter the amount you wish to send, account name, account number, and email (optional if you want a receipt). Tap “send money”.
  5. You will be brought to the confirmation page where you can review the details you entered. If the details are correct, click “confirm”.
  6. The next page indicates that your transaction is being processed. You will see the details of your transaction on the page, including the ticket number and the GCash reference number. You will also receive an SMS that your GCash transaction has been processed.

Take note of the reference number, especially if the transfer is for payment or donation purposes or in case you don’t receive the amount you processed.

PayPal to PayMaya

If you have a PayPal account, you can easily transfer your money to your PayMaya account. To do that, you need to link your PayMaya account to your PayPal account.

Related reading: How to Transfer Money from PayPal to GCash for Free

Before you link your PayMaya account to your PayPal account, be sure to have a load of P100 in your PayMaya e-wallet. PayPal will charge a fee of $1 upon linking your card, but will reimburse it back to you.

  1. Log in to your PayPal account.
  2. Go to “Wallet”.
  3. Click “Link a card”.
  4. Fill up the form. Make sure you type in the exact address that you provided in your PayMaya virtual account to avoid errors. Click “Link Card” to confirm.

You will then receive a confirmation that your PayMaya card has been successfully linked to your PayPal.

How to transfer funds from PayPal to PayMaya

Once your account is linked, you may now transfer your funds from PayPal to PayMaya.

  1. Log in to your PayPal account.
  2. Go to “Wallet” and tap “transfer funds”.
  3. Select the PayMaya card you earlier added.
  4. Choose between Instant transfer (minutes to process) or Standard transfer (1-3 business days to process). The Instant transfer fee is 1% of the amount processed, while the Standard transfer fee is fixed at P50. Click “next”.
  5. Enter the amount you wish to transfer and tap “next”.
  6. Review the details on the next page and tap “transfer” to confirm your transaction.
  7. You will then be notified on the next page that your money transfer has been successful. Tap “done”.
  8. Access your PayMaya account and go to “recent activities” to confirm if you have received the amount you transferred from PayPal.

Read more about PayPal here: https://www.brodneil.com/paypal/.

How to make PayMaya QR code payment

PayMaya lets you pay contactless with partner merchant stores using QR code. Follow these simple steps shared by PayMaya to process transactions using QR code payment:

PayMaya QR code payment -static
PayMaya QR code payment - one device

How to process PayMaya cash out

You can cash out some funds from your PayMaya account via any local or international ATM that accepts VISA or Mastercard withdrawals. Just make sure that (1) you have upgraded your account and (2) you have a physical PayMaya card that is linked to your account.

To withdraw, insert your phyiscal card in the ATM. Choose “savings” and enter your desired cash out amount. Input your 6-digit PIN. Claim your cash and receipt. You will get an SMS notification of your withdrawal. You may also view your transaction in the “activity” portion of your PayMaya app.

Note: You will be charged a service fee depending on the ATM bank provider. Land Bank charges P5 per withdrawal while other banks usually charge P15 per withdrawal.

PayMaya to GCash transfer

PayMaya also allows you to transfer your funds to other e-wallets. If you want to transfer money from your PayMaya account to GCash, make sure that you have already upgraded your PayMaya account. Once done, you can simply follow these steps:

  1. Log in to your PayMaya account.
  2. Tap “bank transfer” in the main menu.
  3. Scroll the list of banks and other establishments. Select GCash.
  4. Enter the required details including the amount to be sent, the purpose of your transfer, and the GCash account details you wish to send money to. Click “continue” once done.
  5. You will be brought to the confirmation page where you can review the details you entered. If the details are correct, click “send”. If you need to edit the details, choose “back”.
  6. Upon confirmation, you will receive an OTP (one-time pin) via SMS. Enter the 6-digit code and click “proceed”.
  7. You will then be brought to a page indicating that your transaction is being processed. You will see the details of your transaction on the page, including the reference number.

If you are making the fund transfer as payment or donation, be sure to take note of the reference number. You may also do a screen shot of the final page as proof that the transfer has been made. You may also view the transaction in “recent activities” in the main menu of your PayMaya app.

PayMaya to GCash transfer fee

As of this writing, transferring funds from PayMaya to GCash is free.

PayMaya to Coins.ph

You can also transfer funds from PayMaya to Coins.ph or DCPay Phillippines, Inc. Here’s how:

  1. Log in to your PayMaya account.
  2. Click “bank transfer” on the menu.
  3. Select DCPay from the list.
  4. Enter the amount your wish to transfer.
  5. Input the name and account number of the recipient. The account number is the mobile number linked to Coins.ph account.
  6. Click “continue”.
  7. Review the transaction details on the next screen. Tap “send” once done.
  8. You will receive a notification via SMS that your transaction has been completed.

PayMaya to Smart Padala

Smart Padala is a mobile cash remittance service by PayMaya. To send funds from PayMaya to Smart Padala, follow these steps:

  1. Know the 16-digit account number of the Smart Padala agent your recipient wishes to claim the money from.
  2. Log in to your PayMaya account.
  3. Select “send money”.
  4. On the mobile/account number field, input the 16-digit account number of the Smart Padala agent.
  5. Enter the amount you wish to send and tap “continue”.
  6. Review the details on the next page and click “send”.
  7. The recipient can claim the money during the Smart Padala agent’s business hours along with 1 valid ID, mobile number, and reference number as proof of transaction.

PayMaya to Smart Padala fee

You, as the sender, will be charged 1.5% of the amount as transaction fee for your PayMaya to Smart Padala money transfer.

PayMaya to Palawan Express

Sending money from your PayMaya account to Palawan Express/Pawnshop is similar to sending money to Smart Padala. You just need to get the account number of the Palawan Express branch your recipient wishes to claim the money from. Then, follow these steps:

  1. Log in to your PayMaya account.
  2. Select “send money”.
  3. On the mobile/account number field, input the 16-digit account number of the Smart Padala agent.
  4. Enter the amount you wish to send. Tap “continue”.
  5. You may also include an optional message, such as purpose of transaction and name of recipient.
  6. Review the details on the next page and click “send”.
  7. You will receive a confirmation of your transaction via SMS with the reference number.
  8. Relay the reference number to the recipient.
  9. The recipient can claim the money at the designated Palawan Express branch along with 1 valid ID, mobile number, and reference number as proof of transaction.

What is PayMaya checkout

PayMaya checkout is PayMaya’s enterprise or business solution that allows your website or app to directly accept and process credit card, debit card, e-wallet, and other payment solutions. For more information, click here.

How to delete PayMaya account

Whether you have a duplicate account or you don’t want to use PayMaya anymore, you may delete your PayMaya account by contacting their customer support. Follow these simple steps:

  1. Using the email account you registered with PayMaya, compose an email to [email protected].
  2. You can type in “Request to delete my account” as your subject.
  3. In your email body, indicate your purpose (to delete your account) and the reason/s why you want to delete your account. Do not forget to type in your account details, including your registered mobile number, your registered name, date of birth, and address.
  4. Wait for a response from PayMaya.

How to contact PayMaya hotline

If you have concerns, you may check out the PayMaya customer support page. You may also contact them via the following channels:

Sources:

2 thoughts on “What is PayMaya and How Does It Work”

  1. If you’re looking for a smoother and hassle free e-wallet this is not the app. This app has the WORST SUPPORT ever. like its mother company PLDT! If you encounter an issue either resolve it yourself or say goodbye to your hard earned money. To make things faster just call the BSP support hotline for assistance and complaint.

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