GCash Cash-out Issue

Last Updated on July 8, 2021 by Melody Reyes

Today, I cashed in from Paypal to GCash without any issue. However, when I cashed out, I did not receive the money. The reason for using GCash is its real-time feature.

I heard last month that someone lost her money in GCash. It seemed to be an unauthorized purchase or an unauthorized withdrawal. (I think it was posted on Facebook claiming that there was no action from GCash support.) I never really bothered because all the while all my transactions were doing great until today.

With this experience, my initial reaction is to refrain from using GCash.

On second thought, I’d like to see how they respond to such issues.

My 1st purpose for writing this is to tell my loved ones, friends, and readers about this experience so they can weigh things for themselves.

My 2nd purpose is to document the course of action and promptness of GCash’s support.

Note that the real-time feature of GCash is what makes it a BIG plus. For Paypal to have your withdrawal in real-time, I think you get to pay P500 pesos for that.

With this incident, perhaps it is better to pay P500 in Paypal. I have been using Paypal for more than 10 years and I never have this issue.

I already filed a ticket to GCash support and the agent had to escalate it. For the turnaround, she could not promise anything. I hope action will be taken promptly. This is where I created the ticket using its LIVE chat support: https://help.gcash.com/hc/en-us/categories/360001959874-Cash-in-Cash-out-#Cash-out

I will update this post of GCash’s action and promptness; this way I can also be fair to GCash’s support instead of just ranting my complaint.


I receive a confirmation ticket of my concern via email through GCash Help Center after 20 minutes from the time I made the LIVE chat support. (2020 February 14, 7:20AM)

I got the money back the following day in my GCash account on February 15, 2020, at around 2:19 PM.

Thank you for the GCash support.

So I guess I can still continue using GCash then. Yet this time, I might need to do an initial transaction in a small amount.

What is your experience with GCash? Leave your feedback below.

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