2024 Explained: All You Need to Know About  Unified Communications 

We get it.

As a business, you may struggle with handling various communication platforms, the frustration of lost messages, and the chaos of disconnected teams.

All this can be stressful and challenging to manage. 

Businesses lose billions due to communication inefficiencies. Not only that, it also leads to a waste of time. It seems challenging to have a communication that can simplify the communication process.

However, a communication technology exists called unified communications solutions, for example, 8*8 unified communications. Here, we will learn about unified communications solutions and factors to consider when opting for UC solutions.

using computer for Unified Communications

What is Unified Communications Technology?

It is a simplified communication technology that provides a unified means of messaging system. Instead of shifting from one app to another for communication, individuals with the UC have a single platform and inbox.

All messages, including texts, emails, voicemails, and faxes, are in one inbox. The inbox is accessible on any computer or mobile device. UC technology enhances flexibility by allowing users to receive messages in their preferred format anytime.

It also offers seamless connections between team members and clients across different platforms.

Factors To Consider Before Switching to UC Communications

If you want to switch to a cloud communication platform, there are some factors you should consider.

Security First

Security is an essential factor when implementing unified communications.

It is not about setting up a primary firewall. It involves planning from the start and then execution.

Businesses need to consider security as the topmost priority as it is about protecting themselves from potential breaches. Ensure that there are multiple layers of defence to protect your network from known and unknown threats. 

Consider the Right Partner

When selecting the right partner, checking their customer support, technical knowledge, and expertise is crucial.

Track Record of Reliability and Success

Whenever you start your search for UC Solutions, everyone claims they have experience and expertise. It can be more confusing to find a reliable partner.

Instead, you can ask questions to them, such as:

  • How many years of experience do they have?
  • Can they give a list of clients that they have helped in the past?

By partnering with the right partner, you can reap long-term benefits.

Flexible and Scalable

Switching to UC communications doesn’t need to be all at once. Instead, it gives you time to align it with your business goals. Ensure that the chosen partner understands your scalability needs for future business growth.

The Right Features

You can look out for which communications channels are essential to your business. Ensure that the platform offers the latest features related to your channels.

Easy Integration

Ensure the unified communications platform offers easier integration with your other business tools. This can help your business connect seamlessly without wasting time and money.

Common Mistakes To Avoid

Aligning the Balance Between Budget and Features

When switching to UC platforms, the cheapest provider cannot provide you with the services your business needs. If you opt for a high-priced provider of UC, you will not use all the features.

Considering your budget and prioritizing the UC features according to your business needs is essential.

Forgetting your Existing Infrastructure

One of the common mistakes many organizations make is attempting to integrate unified communications without ensuring their current network is up-to-date.


Hopefully, you now know how unified communications solve the issue of missed calls, disconnection between teams, and handling various communications platforms. Before switching to unified communication, it is essential to consider its security, choose the right partner, and offer the right features. It is also crucial to avoid some mistakes while transitioning to UC platforms.